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Industry-Agnostic Digital Queuing

One flexible platform that adapts to healthcare, banking, government, retail, and any service desk scenario - with compliance and customization built in

Qtip.me / Jonoon.fi: Built for Versatility

A single platform that configures to your exact needs - whether you're running a hospital clinic, bank branch, government office, or retail service desk. Deploy globally with Qtip.me or locally in Finland with Jonoon.fi.

Configurable workflows
Industry compliance ready
Multi-location support
Multi-language capable

The Complexity of Service Desk Management

Every industry has unique requirements - priority routing for banks, infection control for clinics, compliance for government. You need a system that handles them all.

Diverse Requirements

Each sector needs different workflows, priorities, and compliance measures

Peak Hour Bottlenecks

Crowded waiting areas and overwhelmed staff during rushes

No Performance Metrics

Can't measure service times, staff efficiency, or customer flow

Compliance Concerns

Need GDPR, HIPAA, or sector-specific regulatory adherence

How It Works

1

Customer Joins Queue

Via app or web, from anywhere

2

Real-Time Updates

Position and estimated wait time

3

Freedom to Leave

Shop, work, or relax while waiting

4

Get Notified

When it's almost their turn

5

Arrive on Time

Walk in and get served immediately

Core Features

Remote queue joining
Real-time position tracking
SMS/push notifications
Multi-location support
Staff dashboard
Analytics and reporting
Customer feedback collection
Appointment scheduling

Industries We Serve

Tailored solutions for different sectors

Healthcare & Clinics

The Challenge

Crowded waiting rooms, infection risk, patient frustration

Our Solution

Virtual waiting rooms and appointment management that keep patients safe and comfortable

Benefits

  • Better patient flow
  • Reduced crowding and infection risk
  • Improved patient satisfaction
  • Optimized staff allocation

Use Cases

Doctors' offices Dental clinics Vaccination centers Medical laboratories Physical therapy

Banks & Financial Services

The Challenge

Long wait times for service, poor customer experience, inefficient VIP handling

Our Solution

Virtual queuing and appointment scheduling with VIP customer routing

Benefits

  • VIP customer priority routing
  • Efficient staff allocation
  • Premium service experience
  • Increased customer satisfaction

Use Cases

Bank branches Financial advisors Loan offices Investment centers Currency exchange

Government Services

The Challenge

High volume, long waits, citizen frustration, resource planning difficulties

Our Solution

Fair digital queuing and service optimization with transparent wait times

Benefits

  • Transparent wait times for citizens
  • Better resource planning
  • Improved citizen satisfaction
  • Reduced complaints

Use Cases

Social services Licensing offices Permit centers Post offices Immigration services Tax offices

Retail & Telecom

The Challenge

Peak hour congestion, lost sales from walk-aways, inefficient service desk operations

Our Solution

Virtual queuing for customer service that converts wait time into browse time

Benefits

  • Customers shop while waiting
  • Increased dwell time
  • More sales opportunities
  • Better customer experience

Use Cases

Mobile phone stores Electronics retailers Service centers Telecom shops Customer service desks

Why Service Managers Choose Us

Adapts to Your Workflow

  • Configurable service types and categories
  • Custom priority rules (VIP, urgent, standard)
  • Multi-department and multi-location support
  • Integration with existing systems

Actionable Analytics

  • Service time metrics by staff and department
  • Peak hour patterns and forecasting
  • Customer satisfaction tracking
  • Capacity utilization reports
  • SLA compliance monitoring

Staff Empowerment

  • Intuitive dashboard for queue management
  • Call customers when ready with one click
  • Handle no-shows and transfers easily
  • Reduce peak hour stress and burnout

Scale Without Limits

  • Add locations without infrastructure costs
  • Handle 10 or 10,000 customers per day
  • Cloud-based - no servers to maintain
  • 99.9% uptime guarantee

Getting Started

1

Book a Demo

See the system in action

2

Custom Quote

Based on your location and volume

3

Implementation

Quick setup and training

4

Launch

Start serving customers digitally

5

Optimize

Use data to improve continuously

One Platform, Every Industry

Whether you're managing a clinic, bank branch, government office, or service center, our platform adapts to your unique requirements. Compliance-ready, scalable, and proven across sectors.